Hello
The products and services offered on this platform are non prescription , over the counter (OTC) items. We do not sell any medicines or drugs that require a prescription from a medical professional. We are not a medical advisor. For medical advice , diagnosis or treatment please consult a qualified medical professional.
Africa Health Plus is an online healthcare ecommerce marketplace wherein we connect you with sellers , which are independent companies registered with us to shop for healthcare products. Africa Health Plus is not a party to the discussions , negotiations and conclusion of transactions.
We do not intend or imply any endorsement of products, companies, or brands featured on this site. All purchases should be made with due caution. Customers are responsible for verifying product details before buying. All trademarks and product names are the property of their respective owners. All product details and shipping are managed by the seller. We do not guarantee accuracy or delivery.
We do not have any agencies, agents or individuals authorized to represent us for sales, payments, partnerships, recruitment, or any other business activities.
No portion of this website may be used without expressed written consent.
© Africa Health Plus ® 2026. All rights reserved. Doctor 4 Africa® Healthcare E commerce Venture. Made with 💚 for Africa
The products and services offered on this platform are non prescription , over the counter (OTC) items. We do not sell any medicines or drugs that require a prescription from a medical professional. We are not a medical advisor. For medical advice , diagnosis or treatment please consult a qualified medical professional.
Africa Health Plus is an online healthcare ecommerce marketplace wherein we connect you with sellers , which are independent companies registered with us to shop for healthcare products. Africa Health Plus is not a party to the discussions , negotiations and conclusion of transactions.
We do not intend or imply any endorsement of products, companies, or brands featured on this site. All purchases should be made with due caution. Customers are responsible for verifying product details before buying. All trademarks and product names are the property of their respective owners. All product details and shipping are managed by the seller. We do not guarantee accuracy or delivery.
We do not have any agencies, agents or individuals authorized to represent us for sales, payments, partnerships, recruitment, or any other business activities.
No portion of this website may be used without expressed written consent.
© Africa Health Plus ® 2026. All rights reserved. Doctor 4 Africa® Healthcare E commerce Venture
Made with 💚 for Africa
info@africahealthplus.com
The products and services offered on this platform are non prescription , over the counter (OTC) items. We do not sell any medicines or drugs that require a prescription from a medical professional. We are not a medical advisor. For medical advice , diagnosis or treatment please consult a qualified medical professional.
Africa Health Plus is an online healthcare ecommerce marketplace wherein we connect you with sellers , which are independent companies registered with us to shop for healthcare products. Africa Health Plus is not a party to the discussions , negotiations and conclusion of transactions.
We do not intend or imply any endorsement of products, companies, or brands featured on this site. All purchases should be made with due caution. Customers are responsible for verifying product details before buying. All trademarks and product names are the property of their respective owners. All product details and shipping are managed by the seller. We do not guarantee accuracy or delivery.
We do not have any agencies, agents or individuals authorized to represent us for sales, payments, partnerships, recruitment, or any other business activities.
No portion of this website may be used without expressed written consent.
© Africa Health Plus ® 2026. All rights reserved.
Doctor 4 Africa® Healthcare E commerce Venture
Made with 💚 for Africa
Last updated: 14 August 2025
All communications and transactions between vendors and customers must take place exclusively within the Africa Health Plus platform.
Africa Health Plus does not permit or endorse any form of communication or transaction that occurs outside of our official marketplace. This policy is designed to ensure the safety, security, and integrity of every user experience on our platform.
We expressly disclaim any responsibility or liability for:
Africa Health Plus will not be a party to, nor participate in, any mediation or resolution related to issues resulting from off-platform communication or transactions.
For your protection, always use the official communication tools and payment systems provided within Africa Health Plus.
Q. How do I create an account on Africa Health Plus?
A: Click Sign Up at the top right, and fill in your name, email, phone number, and password to create your account and verify your email
Q: Do I need an account to shop?
A: Yes, an account helps track your orders, returns, and support requests.
Q. Is it free to create a customer account?
A:Yes, customer registration is free.
Q. I forgot my password. What should I do?
A: Click Forgot Password on the login page, enter your email, and follow the reset link sent to your inbox.
Q. How can I place an order?
A: Browse products, click Add to Cart, and proceed to checkout. Enter your shipping details and payment information to complete your purchase
Q: What payment methods do you accept?
A: .We accept credit/debit cards, mobile money, and other payment options displayed at checkout.
Q: Can I pay in my local currency?
A: Yes, where supported. Otherwise, processed in USD.
Q. Is my payment information secure?
A:Yes, we use secure payment gateways with SSL encryption and do not store your full card details.
Q: How are orders shipped?
A: Orders are shipped directly by the vendor via their preferred courier partners.
Q: Do I have to pay duties or taxes?
A: Yes, if applicable in your country — buyer pays upon delivery.
Q: How long does delivery take?
A: Delivery times vary by vendor location and shipping method, typically ranging from 3-7 business days. Check the vendor’s shipping policy on their product page.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email or SMS to monitor delivery status.
Q: Can I return products?
A: Return eligibility depends on the vendor’s return policy. Generally, products can be returned if defective, damaged, expired upon delivery, or incorrect. Review vendor policies before purchase.
Q: Are returns the same for all products?
A: No, each vendor has their own policy.
Q: How do I initiate a return?
A: Log in to your account, go to Orders, select the item, and click Request Return. Follow the instructions and wait for vendor approval.
Q: When will I receive my refund?
A: Refund timelines vary by vendor and payment method, generally 7-14 business days after return approval.
Q: Can I exchange an item instead of returning it?
A: Exchanges are allowed for eligible items if the vendor offers exchanges. Follow the return process and mention exchange as your preference.
Q: What if my item arrives damaged?
A: Take photos and contact the vendor immediately.
Q: Can I get a replacement?
A: Depends on vendor’s policy.
Q: What should I do if I receive a damaged or defective item?
A: Contact the vendor immediately via Africa Health Plus messaging, attach photos, and initiate a return request within the return window.
Q: What if I receive the wrong item?
A: Initiate a return for an incorrect item. Vendors will process an exchange or refund per their policy.
Q: How can I ask about a product?
A: Use the Ask Vendor button on the product page.
Q: Are vendors verified?
A: Yes, all vendors are screened for legitimacy and other compliances.
Q: How do I know if a vendor is verified?
A: Verified vendors display a Verified Badge on their profile, indicating compliance with our business verification process.
Q: How can I contact a vendor directly?
A: Use the Contact Vendor option on the product or vendor profile page to send messages.
Q: How is my personal info protected?
A: We use secure encryption and follow strict privacy policies.
Q: Will vendors see my personal information?
A: Vendors receive only necessary order details to fulfil your purchase (name, contact, and shipping address).
Q: How is my personal information used?
A: We use your information to process orders, improve services, and communicate with you. Read our Privacy Policy for details.
Q: How can I become a vendor on Africa Health Plus?
A: Click Become a Seller, fill in your business registration, tax certificates, and product categories. Our team will review your application within 1-3 business days
Q: What documents are required to register as a vendor?
A: Business registration certificate, tax identification number, government-issued ID of owner/manager, and relevant healthcare licenses (where applicable).
Q: Is there an onboarding fee?
A: Vendor registration requires a paid subscription plan
Q: Do I need to subscribe to list products?
A: Yes, choose a plan that fits your needs.
Q: What are vendor subscription plans?
Subscription plans offer different features, product listing limits, and payout frequencies for vendors. Choose a plan based on your business needs.
Q: How many subscription plans do you offer?
A: We offer 4 subscription plans tailored to your needs. There is a monthly and yearly subscription option available for each of the plans.
Each plan allows you to list a specific number of products in our marketplace. You can choose the plan that best fits the size of your catalog and your business goals.
Monthly Subscription Plans - 30 Days Validity
Yearly Subscription Plans - 1 Year Validity
Digital products are items you buy and receive online — there’s no physical delivery like a parcel or box. Instead, you download them instantly to your computer or phone.
These can include:
Because there’s no shipping, you get instant access after purchase. It’s fast, eco-friendly, and convenient. However, once downloaded, these products usually can’t be returned, since you already have a copy.
💡 Tip: Choosing an annual plan ensures long-term cost savings and uninterrupted selling, helping you maximize your reach in the marketplace.
Q: Can I choose any plan I want?
A: Yes ✅. You are free to select any of the 4 plans based on the number of products you wish to list. You can also upgrade or downgrade your plan at any time to match your growing needs.
Q: Is there any benefit to subscribing annually?
A: Absolutely!
📈 Annual subscriptions are more profitable — you save more compared to monthly payments, enjoy uninterrupted marketplace presence, and get priority support.
Q: Can I switch from monthly to annual later?
A: Yes. You can switch to an annual plan at any time to enjoy greater savings and additional benefits.
Q: What if I exceed the product limit of my plan?
A: If you exceed your plan’s product listing limit, you’ll need to upgrade to a higher plan to continue adding products.
Q: What happens if I miss payment?
A: Your account may be suspended until payment is made.
Q: Can I upgrade or downgrade my plan later?
A: Yes, log in to your Vendor Dashboard → navigate to Subscription Plans → select your preferred plan and complete the payment process. Adjustments will take effect from the next billing cycle.
Q: Can I list any product?
A: No, The products must be related to healthcare and wellness. .
The products and services offered on this platform are non prescription , over the counter (OTC) items. We do not sell any medicines or drugs that require a prescription from a medical professional
🚫 Strict Zero-Tolerance Policy
Selling counterfeit, duplicate, or stolen products is strictly prohibited.
If such activities are detected:
Q: Who is responsible for product accuracy?
A: Vendors must ensure correct descriptions and pricing.
Q: How do I add products to my store?
A: Log in to your vendor dashboard, go to Product Listings, click Add New Product, and enter details, images, and pricing.
Q: Are there any listing guidelines?
A: Yes, vendors must ensure:
Q: How do I manage orders?
A: Use your vendor dashboard for order details and shipping.
Q: What is the shipping policy?
A: Vendors create their own shipping policy . Vendors are requested to ship within agreed timelines and provide tracking.
Q: How will I know when I receive an order?
A: You will receive email and dashboard notifications for new orders.
Q: Who handles shipping?
A: Vendors handle packaging and shipping via their preferred logistics partners. Add your shipping methods and rates during onboarding.
Q: What if I cannot fulfil an order?
A: Inform the customer via messaging and cancel the order promptly on your dashboard to maintain your store rating. Also you are requested to make the full refund to the customer .
Q: How are payments settled to vendors?
A: Africa Health Plus collects payments from customers and disburses payouts to vendors after deducting platform fees, based on your plan payout schedule.
Q: What is the payout frequency?
A: Payouts are processed every 14 days to your registered bank account.
Q: Are there transaction fees?
A: Yes, platform commissions and transaction processing fees apply as per your vendor subscription plan.
Q: How and when do I get paid?
A: After order delivery, minus commissions and if any fees.
Q: What currencies are supported?
A: USD and selected local currencies.
Q: Who sets the refund policy?
A: Vendors, within local legal guidelines.
Q: How do I handle return requests?
A: You will receive return requests via your dashboard. Review and approve or reject based on your return policy and product eligibility.
Q: Who pays for return shipping?
A: Vendors are responsible for return shipping costs if the item is defective, damaged, expired, or incorrect.
Q: How are disputes resolved?
A: First, resolve directly with the customer. If unresolved within 7 business days, Africa Health Plus will mediate and make a final decision based on platform policies.
Africa Health Plus mediates, but vendor policy applies unless laws dictate otherwise.
Q: Can I update my details?
A: Yes, Log in to your vendor dashboard, go to Settings, and update your profile or payment details.
Q: What should I do if my account is suspended?
A: Check your email for the reason. Resolve the issue or contact Vendor Support at info@africahealthplus.com for assistance.
Q: How do I contact vendor support?
A: Email info@africahealthplus.com with all the relevant information. Our team will reply in 24 hours during business days Monday-Friday and 48 hours during weekends.
🛒🤝 Inaugural Offer Ends Soon ✨ 50% OFF Yearly Plan Subscriptions 🎉💡