Africa Health Plus – Returns Policy 🔄📦

Note: Africa Health Plus is a multi-vendor healthcare marketplace.

Return eligibility, timelines, and costs are set by each vendor and may vary depending on the product type, location, and applicable regulations.

🛍️ 1. Multi-Vendor Returns

Africa Health Plus connects you with independent vendors across Africa.

• Each vendor manages their own return rules.
• We do not control or override vendor-specific return policies.
• Always check the vendor’s Returns Policy on their store or product page before placing an order.

💡 Tip: If in doubt, contact the vendor before purchasing to confirm their return terms.

📆 2. Return Timelines

• Vendors specify the return window (e.g., 7, 14, or 30 days from delivery).
• Items returned after this period may not be accepted.
• Timelines vary by vendor, product category, and country of delivery.

📦 3. Return Conditions

While each vendor’s policy applies, most require that returned products:

• Are unused, undamaged, and in original packaging.
• Include all accessories, manuals, and freebies received.
• Have a valid proof of purchase.

🚫 Certain items may be non-returnable:

• Personal-use medical devices
• Consumables (e.g., supplements, syringes)
• Hygiene-sensitive goods (e.g., masks, wound dressings)
• Products marked “Non-Returnable” in the listing

💰 4. Duties, Taxes & Return Shipping Costs

• If you return an item across country borders, import duties, VAT, or customs fees may apply.
• These charges are the customer’s responsibility unless explicitly stated otherwise by the vendor.
• Return shipping fees are typically borne by the buyer, unless the vendor states they will cover them (e.g., in cases of defective or incorrect items).

📌 Important: If duties/taxes are unpaid, your return may be rejected at customs.

💬 5. How to Request a Return

1. Log in to your Africa Health Plus account.
2. Go to My Orders → select the order.
3. Click Contact Vendor and submit your return request.
4. Include:

• Order ID
• Reason for return
• Photos/videos (if defective or incorrect)

⏱ Vendors typically respond within 2–5 business days (varies per policy).

🤝 6. Africa Health Plus Support

If you cannot resolve the return request with the vendor:

• Contact Africa Health Plus Customer Support with proof of your communication.
• We can help facilitate resolution but cannot override vendor policies.

📝 Quick Reminder

✅ Always check the vendor’s return window and conditions before buying.

✅ Keep original packaging until you’re sure you’ll keep the item.

✅ Be aware of possible duties/taxes if returning across borders.

✅ Contact the vendor first — Africa Health Plus will assist if needed.