Africa Health Plus – Shipping Policy 🚚🌍

Note: Africa Health Plus is a multi-vendor healthcare marketplace. Shipping timelines, methods, and costs are set by each vendor and may vary based on your location, the type of product, and the shipping service used.

🛍️ 1. Multi-Vendor Shipping

Africa Health Plus connects you with independent sellers, manufacturers, and service providers across Africa.

• Each vendor manages their own shipping, delivery timelines, and courier partners.
• We do not centrally ship all orders unless clearly stated in the product listing.

💡 Tip: Check the vendor’s Shipping Policy on their store or product page before placing an order.

📦 2. Shipping Timelines

• Processing Time: Each vendor has their own order preparation time before dispatch.
• Delivery Time: Depends on the chosen shipping method (standard, express, same-day in select cities).
• Estimated Arrival: Dates shown on product pages are estimates — actual delivery may vary.

📍 Example:

• Vendor A: Dispatch within 1–3 business days, standard delivery in 5–7 days.
• Vendor B: Made-to-order items, dispatch in 7–10 days.

💲 3. Shipping Costs

• Calculated by each vendor based on product weight, dimensions, destination, and courier service.
• Multiple items from different vendors may incur separate shipping charges.

🌍 4. International & Cross-Border Shipping

• Some vendors offer shipping across multiple African countries or internationally.
• Delivery availability depends on the vendor’s courier partners and shipping coverage.
• Transit times may be longer for cross-border deliveries due to customs clearance.

💰 5. Duties, Taxes & Customs Fees

• Import duties, VAT, or customs charges may apply for orders shipped across country borders within Africa.
• These are not included in the product price or shipping cost unless explicitly stated by the vendor.
• The buyer is responsible for paying any applicable duties/taxes upon delivery.

📌 Important:

If you refuse to pay these fees, your order may be returned to the vendor and refund eligibility will follow the vendor’s refund policy.

📍 6. Tracking Your Order

• Once shipped, you will receive a tracking number from the vendor (via email or your Africa Health Plus account).
• You can track your shipment directly through the courier’s website or app.

🤝 7. Africa Health Plus Support

If you have a shipping-related concern:

• Contact the vendor first via your account’s My Orders → Contact Vendor.
• If unresolved, reach out to Africa Health Plus Customer Support for assistance.
• We can help facilitate communication but cannot override vendor shipping policies.

📝 Quick Reminder

✅ Review the vendor’s shipping details before ordering.

✅ Be aware of possible duties/taxes in your country.

✅ Keep your delivery address accurate to avoid delays.

✅ Track your order regularly after dispatch.